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Shopsy sells nearly 200 million products across 800 categories to a predominantly female customer base. We are not unduly worried about it but we would like the returns to come down.” “As customers become more comfortable with the platform, the number of pre-paid orders will go up and RTOs (return to origin) will go down. “Today, 70-75% of orders are cash-on-delivery, but these numbers were even higher six months ago,” said Menon. Returns from customers, though, drive up logistics costs as this is a multi-step process involving pick-up from the customer, and ensuring the right product is returned, as well as the reverse logistics cost and refunds involved.Īccording to a 2022 report by PGA Labs titled India Ecommerce Logistics Industry, the return rate for overall ecommerce retail in India was estimated to be 18%-25%.

This is a risk the platform is willing to take in order to lock in customers. “We prefer to sell high-value items through our brand website rather than on any ecommerce marketplace.”įor Shopsy, too, the percentage of returns is high, corresponding to the high percentage of cash-on-delivery orders. Given the low-ticket size and value-conscious customer base, returns from shoppers are a problem on ecommerce platforms, added Parswani. Parswani also said that while Shopsy was similar to Meesho, it can't be regarded as a ‘Meesho-killer’ due to its lack of transparency in policy and its smaller reseller base. Shopsy does not charge customers for shipping, though. It will be easier if the platform were to change the costing periodically,' Parswani added. 'As a seller, we have very little time to keep up with ad-hoc changes. It started with zero commission and zero charges but later Shopsy started charging for logistics and other fees, while Meesho doesn’t charge any logistics or fee from sellers,” Deepesh Parswani, CEO of women’s wear brand Banjara India, told YourStory. But later, we had to relist onto the platform. “We were told our listings will be mapped to Shopsy automatically at the time of the launch.

The goalpost, however, keeps changing, said a seller of women’s ethnic wear on Shopsy.

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